Membership customers, kindly take note:

NEW and RE-ACTIVATED MEMBERS: Please allow 6 weeks for us to fulfill your membership order. See "RUSH HANDLING" if you require faster service.

  • New and Reactivated (lapsed) memberships which require shipment outside the U.S. will incur a $10 surcharge. PLEASE NOTE - the surcharge does NOT show up in the web shopping cart. It will be added when your order is processed by our office.

  • Membership is NON REFUNDABLE.

  • RUSH HANDLING is available on U.S. Address membership orders ONLY for an additional $7.50 (rush orders process & deliver within 7 business days). Rush Handling DOES NOT assume shipping via overnight or 2-day carrier. Please call to arrange for overnight courier service shipping and charges.
  • To order rush handling select the "rush" option available on the membership pages.
  • If you are simply RENEWING acurrent Royal Oak membership, allow 2 weeks to receive updated member cards.
  • Rush handling IS available for mixed orders (an order that combines membership with books or other merchandise). Only one rush surcharge need be applied to an entire mixed order. If an ordered merchandise item is not in stock or available at the time you place a rush order we will "split-ship", sending membership materials, along with any available requested merchandise, as soon as possible; and fulfill the balance of the order when possible unless otherwise instructed. Rush Handling DOES NOT assume shipping via overnight or 2-day carrier. Please call to arrange for courier service shipping and charges.

 

Donors, kindly take note:

  • Donations are NON REFUNDABLE

Lecture registrants, kindly take note:

  • Ordering on line?
    REVIEW YOUR ORDER CAREFULLY BEFORE YOU CHECK OUT -
    YOU ARE RESPONSIBLE FOR ORDER ACCURACY!
    You will be charged for duplicate-selections made inadvertently.

  • No tickets or receipts will be issued - your canceled check or credit card statement is your receipt.
  • Reservations are non-refundable except under circumstances to be determined by The Royal Oak Foundation (ie. cancellation of an event that is not re-scheduled.)

 

Merchandise customers, kindly take note:

  • Delivery in 7 to 10 business days conditions permitting for in-stock items.
  • NO RETURNS. Royal Oak will make adjustments or replacements only for defective merchandise if notified within 40 days of order placement.

  • Current, active Royal Members receive a 10% discount on most books and merchandise.
    Your web store receipt will reflect the FULL PRICE of each item; we will apply your discount when we charge your order.
    The following items     ARE NOT DISCOUNTED:
    National Trust Touring Pass,
    The Great British Heritage Pass,
    The National Trust Holiday Cottage Brochure,
    all Katha Didel items.

  • Shipping of merchandise is limited to the US. Merchandise orders to Canada have been suspended indefinitely.
  • Price of merchandise items includes shipping by a variety of carriers.
  • To insure proper delivery, please provide a STREET ADDRESS wherever possible.
  • Rush handling is now available on many merchandise orders - please call for pricing and details.
  • Damaged Products
    Please refuse a damaged shipment upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify us immediately to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for us to file a damage claim.